PRINTS: Postage & Handling
As prints are produced on demand, please allow up to 14 business days for your delivery within Australia. International delivery times will vary depending on your location.
All prints are wrapped in acid free paper using paper handling gloves and placed in tube for secure shipping. All orders made within Australia are sent via Australia Post, Sign on Delivery. All international orders are sent via Air Post, Sign on Delivery. All postage rates are in Australian Dollars (AUD).
Prints:
Australia - $10.00 (sent via Australia Post)
Asia/NZ - $20.00 (sent via Air Mail)
Rest of the world - $25.00 (sent via Air Mail)
Current international conversion rates can be found at xe.com
A confirmation email with Tracking ID will be sent to you once your order has been shipped.
PRINTS: Refunds & Exchanges
Please choose wisely as we do not accept cancellations/exchanges once an order has been processed.
Lucy Hardie's store only accepts items for return that are faulty or damaged on arrival. Returned items may only be exchanged for the same product. Claims for a return must be made within 7 days of receiving item at point of delivery. Claims for a return can be made by email and must include photographs of fault/damage. The item must be returned within 30 days from point of delivery in the same condition it arrived in. Once returned item has been received, replaced goods will be sent via Australia Post, Sign on Delivery within Australia or Air Post, Sign on Delivery outside of Australia. An email with Tracking ID will be sent to you once your replacement order has been shipped. If an item you purchased is sold out, you will be refunded in full for the amount you paid at time of purchase.
WORKSHOPS: REFUNDS & TRANSFERS
You may cancel your workshop booking up to two weeks before the start date of the workshop. If you do this we will refund 90% of the workshop fee using the same method you used when you paid. We will retain 10% of the workshop fee as an administration fee. To cancel your workshop booking, contact lucy@lucyhardie.com
If you cancel during the two weeks leading up to the start date of the workshop, your workshop fee will not be refunded, though you may still transfer your booking to someone else. You may transfer your registration for a workshop to someone else by advising us via email at least a day ahead of the workshop.
Terms & Conditions
All content of this website including images, text and design is copyright © Lucy Hardie.
We value your privacy. The information you provide is confidential and will not be shared with any third party. We will only use this information to process orders.
Ordering an item does not subscribe you to the mailing list – the list must be opted into separately via our connect page. Subscribers to the mailing list will only receive announcements relating to Lucy Hardie’s exhibitions, new print editions, workshops and mentoring, and may unsubscribe at any time.
Lucy Hardie's store accepts payment via PayPal, credit card, debit card and Apple Pay.
Copies of sent receipts can be provided for all sent items, however we cannot guarantee Australia Post or Air Post deliveries. In the event of an undelivered/lost item, please contact Australia Post (for deliveries within Australia) or the delivery agent in your country (for deliveries outside Australia). To lodge an international tracking inquiry from Australia, contact lucy@lucyhardie.com